- Cancelling Your Order
- Late Deliveries
- Packaging Goods for Return
- Returns Form (opens new window)
- Returns Address
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When adding products to your shopping basket, free delivery will be applied to your order.
Please note that we only ship orders to mainland UK.
All delivery timescales are subject to product and delivery slot availability. Small parcels are delivered via Royal Mail Economy. If you wish to upgrade your delivery to a faster service, please call Customer Services on 01633 876208 to discuss the shipping methods available to you and the additional charges applicable.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 9pm; unfortunately we are unable to provide you with a time of delivery.
PlumbTap will select the most appropriate courier for your goods, which means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
We deliver and collect using a variety of partners depending upon the size of the item and destination. Whilst every reasonable effort shall be made to keep to any delivery or collection date, time of delivery shall not be of the essence and PlumbTap shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery or collection date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.We are only responsible for goods signed for by a person at the postal delivery address. Please be advised that anyone at your postal delivery address may be asked to sign for your parcel. We cannot be responsible should another person in your postal address sign on your behalf or be responsible for parcels that go missing once they are signed.
PlumbTap would like to specify that you do not arrange your installer until you have received delivery of your goods and they have been checked for any discrepancies or damages. Any damages/discrepancies should then be reported to us as a matter of urgency, after which we will endeavour to rectify them as quickly as possible. PlumbTap will not be liable for any costs incurred, if goods are not checked before an installer has been arranged.
Postage is free, however if you would like to upgrade your delivery to a faster service, please contact our customer service team for a price before you pay for your order on 01633 876208.
PlumbTap shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Cancelling your Order
To cancel an order, please contact us immediately so we can see what stage of the process your order is at. If we can stop the order, we will issue you with a full refund. However, please be aware that orders are shipped quickly and our couriers collect throughout the day.
If your order has already been picked, packed and dispatched, we would not be able to cancel the order. In this circumstance, you would need to contact us when you receive the item to initiate a return. The cost of the return will be the responsibility of the buyer.
Late deliveries could be due to a number of reasons. First, please check with us to see where you parcel is. If it has been marked as dispatched, and you feel it's ‘severely overdue' please contact firstname.lastname@example.org or telephone (01633) 876208 quoting your order number, and we will investigate further.
We hope that you're pleased with your purchase from PlumbTap.com, however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Toilet seats sold by us are sealed within a plastic wrapper for hygiene purposes, if the toilet seat is removed from the wrapper and you wish to return it to us, we will only provide a refund if the product is faulty. If the toilet seat remains sealed within the hygienic wrapper, we can accept it back for a full refund if you change your mind.
Unfortunately we cannot resell an opened toilet seat to the public for health reasons. We strongly urge customers to measure ther toilet pan carefully as well as the cistern as this sometimes prevents toilet seats from remaining upright.
Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please contact us immediately on (01633) 876208.
Goods Become Faulty During Use
If your goods become faulty after delivery, we strongly recommend that you contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
Salamander and Mira are manufacturers that will visit you where the installation has taken place. If there is a fault with the product they will organise a replacement for you.
Alternatively you can contact us by email email@example.com or telephone (01633) 876208 if the goods do not conform to the contract made between us.
Goods Damaged On Arrival
If your goods were damaged in transit, we request that you report it to us immediately. All goods must be inspected on delivery by yourself. If the goods are visibly damaged, then it is important to sign for the goods as "Damaged on Arrival" or to refuse delivery. If you are unable to inspect the goods on delivery then you must sign for them as "Unchecked".
Where products are not checked on delivery please ensure they are inspected within 14 days. If we receive no notification by email within 14 days of delivery, you shall be deemed to have accepted the goods and we are therefore not obliged to refund/replace the product.
Once the damaged goods have been received back into our warehouse, we will then replace or provide a refund. On selected products, we may have to return these to the manufacturer for testing before issuing a refund. Please bear this in mind when ordering goods from Salamander & Mira Showers.
In the unlikely event that you unpack a product and subsequently discover that components are missing, please contact us by calling our customer service team on 01633 876208 or by emailing firstname.lastname@example.org
Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then we strongly recommend that you notify us by email email@example.com or telephone (01633) 876208 as soon as possible.
Goods or Order Duplicated
In the event that your order or goods have been duplicated by mistake, then please notify us by email firstname.lastname@example.org or telephone (01633) 876208 immediately.
If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that:-
- the goods have not been in your possession for more than 14 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and
- you tell us in writing (preferably by emailing email@example.com) that you wish to cancel your order.
- Goods must be in perfect working order.
- Goods must be packaged in the condition which they were originally supplied to you. (Read the section below 'Packaging goods for return')
This does not affect your statutory rights.
In all cases where goods are to be returned to us, then please ensure that you meet the following criteria.
Contact PlumbTap immediately with details of the return. If you return a product to us via courier or post office without first informing us, our warehouse will refuse the return delivery and it will be sent back to you.
Click HERE and print and fill in the returns form.
Place the completed returns form inside your package. Where possible repackage the goods in the original outer wrapping, if this is not possible, please use packaging paper (available from all good stationery suppliers).
Please DO NOT RETURN goods back to PlumbTap unpackaged as this will affect your refund.
If goods are FAULTY, DAMAGED, NOT AS ORDERED or DUPLICATED, for large or heavy packages, we will organise a collection. Customers must organise a return for smaller items (this cost will be reimbursed to you) using a professional courier service such as Royal Mail / ParcelForce. Please obtain proof of posting to avoid delays in processing the refund.
If goods are NO LONGER REQUIRED, customers are responsible for paying the postage costs to return an item and at our discretion we may also decide to deduct the original dispatch costs. We strongly recommend you use a recorded service and obtain proof of posting for all returns/exchanges as we cannot be held responsible for items lost or damaged in the post.
We will contact you once your returned goods have arrived.
Zeffa Online Ltd
Avondale Business Park
off Caldicot Way