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DELIVERY

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Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When adding products to your Shopping Basket, the appropriate delivery charge for mainland UK will be added automatically. Orders placed outside mainland UK will either indicate a alternative price or request that you contact us prior to placing your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels are usually delivered via Royal Mail Economy Class. If you wish to upgrade your delivery to a faster service, please call Customer Services on 01633 876208 to discuss the shipping methods available to you.  

However, we ask that you please allow up to five working days before contacting us.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to provide you with a time of delivery. 

PlumbTap will select the most appropriate courier for your goods, which means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

We deliver and collect using a variety of partners depending upon the size of the item and destination. Whilst every reasonable effort shall be made to keep to any delivery or collection date, time of delivery shall not be of the essence and PlumbTap shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery or collection date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.We are only responsible for goods signed for by a person at the postal delivery address. Please be advised that anyone at your postal delivery address may be asked to sign for your parcel. We cannot be responsible should another person in your postal address sign on your behalf or be responsible for parcels that go missing once they are signed.

PlumbTap would like to specify that you do not arrange your installer until you have received delivery of your goods and they have been checked for any discrepancies or damages.  Any damages/discrepancies should then be reported to us as a matter of urgency, after which we will endeavour to rectify them as quickly as possible.  PlumbTap will not be liable for any costs incurred, if goods are not checked before an installer has been arranged.

UK Delivery & Costs* Next Day Two Day
Mainland UK - Delivery prices as indicated against each product 
Scottish Highlands Unavailable £16.80
Channel Islands £26.40 £16.80
Northern Ireland £26.40 £16.80
Isle of Man Unavailable £16.80
Isle of Scilly Unavailable £16.80
European Delivery Zones & Costs*            Standard Delivery

Austria
Belgium
Bosnia-Herzegovina
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia

Lithuania
Luxembourg
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain

Sweden
Switzerland

Zone 2
Zone 1
Zone 5
Zone 5
Zone 5
Zone 3
Zone 2
Zone 4
Zone 4
Zone 1
Zone 1
Zone 5
Zone 4
Zone 1
Zone 3
Zone 5

Zone 5
Zone 1
Zone 5
Zone 1
Zone 5
Zone 4
Zone 4
Zone 5
Zone 5
Zone 3
Zone 4
Zone 3

Zone 4
Zone 2

£27.00
£20.00
£45.00
£45.00
£45.00
£29.00
£27.00
£33.00
£33.00
£20.00
£20.00
£45.00
£33.00
£20.00
£29.00
£45.00

£45.00
£20.00
£45.00
£20.00
£45.00
£33.00
£33.00
£45.00
£45.00
£29.00
£33.00
£29.00

£33.00
£27.00

*Charges stated may vary according to item and order size.

Please note that PlumbTap only delivers to the countries listed above.

Please note we cannot be held accountable for delays in customs clearance.

POSTAGE

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

FORCE MAJEURE

PlumbTap shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

CANCELLING YOUR ORDER

You are able to cancel your order prior to shipping without incurring a cost and we will provide a full credit to your account if monies have already been taken. Please contact our sales team asap by phoning (01633) 483917.

LATE DELIVERIES

Late deliveries could be due to a number of reasons. First, please check with us to see where you parcel is. If it has been marked as despatched, and you feel it's ‘severely overdue' please contact returns@plumbtap.com | Telephone 01633 483917 | or use our LIVE chat facility quoting your order number, and we will investigate further.
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RETURNS

We hope that you're pleased with your purchase from PlumbTap.com, however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.

Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.citizensadvice.org.uk) or Consumer Direct (www.direct.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

Toilet seats sold by us are sealed within a plastic wrapper for hygiene purposes, if the toilet seat is removed from the wrapper and you wish to return it to us, we will only provide a refund if the product is faulty.  If the toilet seat remains sealed within the hygienic wrapper, we can accept it back for a full refund if you change your mind.  Unfortunately we cannot resell an opened toilet seat to the public for health reasons.  We strongly urge customers to measure ther toilet pan carefully as well as the cistern as this sometimes prevents toilet seats from remaining upright.
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Goods Are Faulty On Arrival

If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please contact us within 14 days either by email returns@plumbtap.com or telephone (01633) 483917 with details of the fault and we will arrange collection via our appointed courier.

Goods Become Faulty During Use

If your goods become faulty after delivery, we strongly recommend that you contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience. Alternatively you can contact us by email returns@plumbtap.com or telephone (01633) 483917 if the goods do not conform to the contract made between us.

Goods Damaged On Arrival

If your goods were damaged in transit, we request that you report it to us within 7 days.  All goods must be inspected on delivery by yourself.  If the goods are visibly damaged, then it is important to sign for the goods as "Damaged on Arrival" or to refuse delivery.  If you are unable to inspect the goods on delivery then you MUST sign for them as "Unchecked".

Where products are not checked on delivery please ensure they are inspected within 7 days. If we receive no notification by email within 7 days of delivery, you shall be deemed to have accepted the goods and we are therefore not obliged to refund/replace the product. All Damaged Goods requests must be notified to us by email ONLY ( returns@plumbtap.com ).  Verbal notification is not accepted.

Once the damaged goods have been received back into our warehouse, we will then replace or provide a refund.

Parts Missing

In the unlikely event that you unpack a product and subsequently discover that components are missing, please contact the manufacturer directly to arrange replacements as we do not hold stocks of spare components.  In the event of any issues, please contact us and we will endeavour to make alternative arrangements on your behalf.

Goods Not As Ordered

If you receive goods from us that differ from what you have ordered, then we strongly recommend that you notify us by email returns@plumbtap.com or telephone (01633) 483917 as soon as possible.

Goods or Order Duplicated

In the event that your order or goods have been duplicated by mistake, then please notify us by email returns@plumbtap.com or telephone (01633) 483917 as soon as possible.

If You Have Simply Changed Your Mind

If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that:-
  1. the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and
  2. you tell us in writing (preferably by emailing returns@plumbtap.com) that you wish to cancel your order.
 

We will provide a full refund within 14 days of receipt if you meet the following criteria:

  • Goods must be in perfect working order.
  • Goods must be packaged in the condition which they were originally supplied to you. (Read the section below 'Packaging goods for return')

We reserve the right to return to you any item unsuitable for re-sale. All goods will be inspected in our depot. In cases where we do not consider the packaging of the returned goods to be acceptable for resale, we reserve the right to charge a minimum restocking fee of £15 or 20% of the item's selling price. This does not affect your statutory rights.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

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PACKAGING GOODS FOR RETURN

Packagiing goods for return In all cases where goods are to be returned to us, then please ensure that you meet the following criteria.
  1. Contact PlumbTap immediately with details of the return. If you return a product to us via courier or post office without first informing us, our warehouse will refuse the return delivery and it will be sent back to you.
  2. Click HERE and print and fill in the returns form.
  3. Place the completed returns form inside your package. Where possible repackage the goods in the original outer wrapping, if this is not possible, please use packaging paper (available from all good stationery suppliers).
    Please DO NOT RETURN goods back to PlumbTap unpackaged as this will affect your refund.
  4. If goods are FAULTY, DAMAGED, NOT AS ORDERED or DUPLICATED, for large or heavy packages, PlumbTap will organise a collection for you. Customers must organise a return for smaller items (this cost will be reimbursed to you) using a professional courier service such as Royal Mail / ParcelForce. Please obtain proof of posting to avoid delays in processing the refund.
  5. If goods are NO LONGER REQUIRED, customers are responsible for paying the postage costs to return an item and at our discretion we may also decide to deduct the original dispatch costs. We strongly recommend you use a recorded service and obtain proof of posting for all returns/exchanges as we cannot be held responsible for items lost or damaged in the post. If you would like PlumbTap to organise the collection of a large or heavy item, the fee will be deducted from the refund.
  6. We will contact you once your returned goods have arrived.

Returns Address

ZEFFA ONLINE LTD
T/A PLUMBTAP.COM
UNIT 33
SPRINGVALE INDUSTRIAL ESTATE
CWMBRAN
SOUTH WALES
NP44 5BD

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Austria

Zone 2

£27

Belguim

Zone 1

£20

Bosnia-Herzegovina

Zone 5

£45

Bulgaria

Zone 5

£45

Croatia

Zone 5

£45

Czech Republic

Zone 3

£29

Denmark

Zone 2

£27

Estonia

Zone 4

£33

Finland

Zone 4

£33

France

Zone 1

£20

Germany

Zone 1

£20

Greece

Zone 5

£45

Hungary

Zone 4

£33

Ireland

Zone 1

£20

Italy

Zone 3

£29

Latvia

Zone 5

£45

Lithuania

Zone 5

£45

Luxembourg

Zone 1

£20

Montenegro

Zone 5

£45

Netherlands

Zone 1

£20

Norway

Zone 5

£45

Poland

Zone 4

£33

Portugal

Zone 4

£33

Romania

Zone 5

£45

Serbia

Zone 5

£45

Slovakia

Zone 3

£29

Slovenia

Zone 4

£33

Spain

Zone 3

£29

Sweden

Zone 4

£33

Switzerland

Zone 2

£27


from 9am - 5pm