DELIVERY

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When adding products to your Shopping Basket, the appropriate delivery charge for mainland UK will be added automatically. Orders placed outside mainland UK will either indicate a alternative price or request that you contact us prior to placing your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is generally next working day but subject to availability.   

However, we ask that you please allow up to five working days before contacting us.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to provide you with a time of delivery. 

PlumbTap will select the most appropriate courier for your goods, which means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

We deliver and collect using a variety of partners depending upon the size of the item and destination. Whilst every reasonable effort shall be made to keep to any delivery or collection date, time of delivery shall not be of the essence and PlumbTap shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery or collection date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.We are only responsible for goods signed for by a person at the postal delivery address. Please be advised that anyone at your postal delivery address may be asked to sign for your parcel. We cannot be responsible should another person in your postal address sign on your behalf or be responsible for parcels that go missing once they are signed.

PlumbTap would like to specify that you do not arrange your installer until you have received delivery of your goods and they have been checked for any discrepancies or damages.  Any damages/discrepancies should then be reported to us as a matter of urgency, after which we will endeavour to rectify them as quickly as possible.  PlumbTap will not be liable for any costs incurred, if goods are not checked before an installer has been arranged.

*Charges stated may vary according to item and order size.

Please note that PlumbTap only delivers to the countries listed above.

Please note we cannot be held accountable for delays in customs clearance.

POSTAGE

FORCE MAJEURE

CANCELLING YOUR ORDER

LATE DELIVERIES

RETURNS

Goods Are Faulty On Arrival

Goods Become Faulty During Use

Goods Damaged On Arrival

Goods Not As Ordered

Goods or Order Duplicated

If You Have Simply Changed Your Mind

1. the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and
2. you tell us in writing (preferably by emailing returns@plumbtap.com) that you wish to cancel your order.

We will provide a full refund within 14 days of receipt if you meet the following criteria:

• Goods must be in perfect working order.
• Goods must be packaged in the condition which they were originally supplied to you. (Read the section below 'Packaging goods for return')
  

Once received and inspected, if the goods do not meet this criteria and are not in a resaleable condition, we reserve the right to charge a minimum restocking fee of £15 or 20% of the item's selling price.

1. Contact PlumbTap immediately with details of the return. If you return a product to us via courier or post office without first informing us, our warehouse will refuse the return delivery and it will be sent back to you.
   
2. Click HERE and print and fill in the returns form.
   
3. Place the completed returns form inside your package. Where possible repackage the goods in the original outer wrapping, if this is not possible, please use packaging paper (available from all good stationery suppliers).
   Please DO NOT RETURN goods back to PlumbTap unpackaged as this will affect your refund.
   
4. If goods are FAULTY, DAMAGED, NOT AS ORDERED or DUPLICATED, for large or heavy packages, PlumbTap will organise a collection for you. Customers must organise a return for smaller items (this cost will be reimbursed to you) using a professional courier service such as Royal Mail / ParcelForce. Please obtain proof of posting to avoid delays in processing the refund.
5. If goods are NO LONGER REQUIRED, customers are responsible for paying the postage costs to return an item and at our discretion we may also decide to deduct the original dispatch costs. We strongly recommend you use a recorded service and obtain proof of posting for all returns/exchanges as we cannot be held responsible for items lost or damaged in the post. If you would like PlumbTap to organise the collection of a large or heavy item, the fee will be deducted from the refund.
6. We will contact you once your returned goods have arrived.

Returns Address

ZEFFA ONLINE LTD
T/A PLUMBTAP.COM
UNIT 306, WOODSIDE WAY
SPRINGVALE INDUSTRIAL ESTATE
CWMBRAN
SOUTH WALES
NP44 5BR